Refund policy

Refund & Return Policy

At ZivoCart, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, you can request a return or replacement within 7 days of delivery.

Eligibility for Returns:
- Item must be unused, in original condition, and in original packaging.
- An unboxing video is required/recommended for damage or missing item claims.
- Returns are not applicable for items damaged due to customer mishandling.

How to Initiate a Return:
To start a return or exchange, please contact our support team at support@zivocart.in or WhatsApp us at +91 9311845073 with your Order ID and photo/video proof.

Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method or bank account within 5-7 business days.

Merchant Legal Name: Deen Mohammad (ZivoCart)
Support Email: support@zivocart.in
Support Phone/WhatsApp: +91 9311845073
Business Address: House no 124, mohalla kheda, manauna, aonla, Bareilly, 243301, Uttar Pradesh, India